Overview

Organisation: HCL

Position: Customer Service Representative

Location: Noida

Qualification: 

To provide information to their customer regarding their queires and resolve the end customer issues as per defined SLA | Able to work independently and efficiently to meet SLA | Able to comprehend the request of the customer and meet the quality standard

(1.) Attendance/Login Hours/Unsechduled Leave/SLA targets as per defined by the process.

(2.) Improving skill level throughSelf development / nominating training programs
Skill reverification Tests.

(3.) Meet the defined Quality Scores. Innovation & Process Improvement.

(4.) The individual should be able to work effectively in a team whilst enthusing others to do the same for achievement of common goals of the team.

(5.) To consistently meet or exceed CSAT parameters as defined for the process.

Skills: BA

Experience: Fresher

No. Of Positions: 10

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