Organisation: Insomniacs

Position: Call Center Representative

Location: Mumbai

Experience: 6-Months 

Job Description:

  • Manage large amounts of outbound calls in a timely manner
  • Follow communication “scripts” when handling different topics
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in our call center database in a comprehensible way
  • Conduct regular follow ups with customers
  • Meet personal/team qualitative and quantitative targets

Roles & Responsibilities:

  • Previous experience in a customer support role not essential but will be an added advantage
  • Strong phone and verbal communication skills along with active listening
  • Familiarity with computer systems – MS Office mandatory
  • Ability to multi-task, set priorities and manage time effectively
  • Customer focus and adaptability to different personality types

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